EACH PRODUCT IS INDIVIDUALLY PRODUCED TO ORDER. WE DO NOT ACCEPT REFUNDS/RETURNS, PLEASE BE SURE TO DOUBLE-CHECK SIZE/DESIGN
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Please contact us if you notice an issue with the products or anything else on the order.
Our Policy for the refund will be as follows:
1. SHIPPING ISSUE
The tracking system shows no updated progress for too long.
We will process a refund or reshipment if the tracking has not been updated for more than 20 business days (for orders within the US) and more than 30 days (for international orders).
Note: No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect our carriers. Thank you for understanding.
- The package was delivered to the incorrect address. If the package has arrived at a location different from the recipient’s address, we will refund or replace the item.
- The package was returned to its sender though the address was valid and correct. We will be happy to replace the order that was returned to its sender or to refund your order.
- The post office provided a notice that the package was lost in the mail. We will be happy to replace the order that was lost in the mail or refund your order. If it happens once more time, we will refund to you.
2. RECEIVED ITEMS
If the item(s) you received meets one of the conditions below, please contact us to report the issue and request a refund or a replacement.
Please remember to attach an image of proof in the contact form, without the proof, we refuse to handle the case.
- The item received is incorrect or defective: For incorrect or defective items, we can either refund or replace the order.
- The item received is damaged: For damaged items, we can either refund or replace the order.
- The order arrived with one or more items missing: If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.
- Significantly different from the description or sample was shown to you: If your order items have quality issues (such as blurry printing, faded printing, etc.), we can either refund or replace the order.
- Not what you ordered: If the item you received is totally different from what you order, we can either refund or replace the order.
A request needs to be submitted within 30 days from the delivered date to qualify for credit or replacement. Please contact us via this email: firstname.lastname@example.org
To file a claim, you need to provide all the following information (this is a must):
Type: Order issue
What is the issue with your order? Choose the one that matches your specific issues
Request action: Replace or Refund
Attached picture/video of proof
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
We do not offer replacements or refunds for mistakes made by the customer:
- Incorrect shipping addresses.
- Invalid address entry.
- Improper care, damages in use.
- Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct
Our company can only offer you a discount for reordering in the cases above.
The refund process may take up to 14 business days and is credited via your original form of payment.
Modifications are not allowed for replacement items.
Remember not to return the item(s) you received because we do not accept returns. Please contact us if you have an order issue before returning any products.
The customer can only cancel order within 24 hours after placing orders.
Wairaiders - Customize Jersey for MLB, NHL, NBA, NCCA
Address: 1572 Roseytown Road, Greensburg, PA, 15601-4140, United States
Headquarters: 41 Constance Street, London, E16 2DQ, United Kingdom